Emails from iDEAL | Wero

How to Recognise a Genuine Message from Us

At iDEAL | Wero, we prioritise your online security. Unfortunately, fraudsters sometimes misuse our name in phishing emails. To help you stay safe, we explain here how to recognise a genuine iDEAL | Wero email and what to do if you are unsure.

 

How to Recognise a Genuine Email from iDEAL | Wero

Emails from iDEAL | Wero are always sent from official domains. A legitimate email from iDEAL | Wero:

  • Always comes from a sender ending in @ideal.nl or another official iDEAL | Wero domain.
  • Never contains links directing you to a page asking for your bank login details.
  • Never asks for personal information such as passwords or PIN codes.
  • Only includes links to the official iDEAL | Wero website (www.ideal.nl).
  • Has a clear and professional layout with no spelling or grammatical errors.

What Types of Emails Do We Send?

iDEAL | Wero only sends emails in the following situations:

  • Informational emails about updates or improvements to the iDEAL | Wero payment method.
  • Confirmations of registrations or changes to your iDEAL | Wero settings (via your bank).
  • Service messages regarding the availability of our services.

We never send emails asking you to take immediate action via a payment link or threatening consequences.

Not Sure If an Email Is Genuine?

If you are unsure whether an email is genuinely from iDEAL | Wero, follow these steps:

  1. Check the sender’s email address – If it looks unusual or unfamiliar, it is likely phishing.
  2. Hover over links (without clicking) – If the URL looks suspicious or different from the iDEAL | Wero official website, do not click!
  3. Compare the content with this page – If the tone or request seems suspicious, do not trust it.

If in doubt, you can always verify by visiting the iDEAL | Wero official website: www.ideal.nl.

What to Do If You Receive a Phishing Email

Have you received a suspicious email pretending to be from iDEAL | Wero? Please forward it to valse-email@ideal.nl and then delete it from your inbox. Do not click on any links or open attachments.

Stay alert and protect yourself against fraud!