Consumer Rights: Rules for Businesses
If you offer iDEAL as a payment option to consumers, it is important to be aware of the agreements we have made in the Netherlands and Europe regarding consumer rights. These agreements are made to ensure consumers, such as end-users of iDEAL, have a fair and transparent sales environment. Non-compliance with these rules can lead to the termination of iDEAL as a payment method.
Sales to Consumers & Online Sales Checklist for Webshops
The Authority for Consumers & Markets (ACM) oversees the fair sale of products and services to consumers. On the ACM website, you will find extensive information (in Dutch) about the mandatory information you must provide before and after the purchase, such as prices, features, and company details. Additionally, topics such as advertising, payment options, delivery, customer service, and unfair commercial practices are covered 5.
Do you have a webshop? Then check out the ACM's Online Sales Checklist (in Dutch).
Guidelines for Online Consumer Protection
The ACM has published the Guidelines for Online Consumer Protection (in Dutch) to help businesses comply with the rules regarding online deception. These guidelines clearly indicate where the line is between enticing and deceiving in online environments 8.
Sources of Consumer Law
Book 6 of the Civil Code contains the provisions on consumer rights. These rules are a transposition of several European Directives into national law. Because these rules stem from European legislation, the same rules on consumer protection apply throughout Europe 10.
*All articles behind the links in this table are in Dutch
Book 6 Civil Code (Burgerlijk Wetboek) Book 6 of the Civil Code contains important provisions on consumer rights. | Directive 2005/29/EC on Unfair Commercial Practices Directive 2005/29/EC addresses unfair commercial practices by businesses towards consumers in the internal market. This directive distinguishes between misleading and aggressive commercial practices and is intended to protect consumers from unfair practices
| Guidelines of the European Commission on Directive 2005/29/EC The Guidelines of the European Commission provide a comprehensive explanation and application of Directive 2005/29/EC. These guidelines are intended to help businesses comply with the rules and to inform consumers about their rights
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Directive 2011/83/EU on Consumer Rights Directive 2011/83/EU is implemented in Articles 6:230g to 6:230z of the Civil Code and deals with the rights of consumers in distance and off-premises contracts. This directive sets out standard rules for common aspects of such contracts 23.
| Guidelines of the European Commission on Directive 2011/83/EU The Guidelines of the European Commission provide a detailed explanation and application of Directive 2011/83/EU. These guidelines help with the actual application of the directive and are intended to inform all stakeholders, such as consumers and traders
| This regulation aims to address unjustified geo-blocking and other forms of discrimination against customers based on nationality, residence, or place of establishment in the internal market.
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